Frequently Asked Questions

The Ecco Stove will heat much more of the house than just a single room, so can usually achieve payback for the cost of the stove alone within 4 years (subject to fuel supply costs). Unlike traditional wood burners that only heat one space, an Ecco Stove provides heating from a single source.

No, just the opposite. A correctly sized Ecco Stove won't overheat the room. You have the choice to heat the room gently, or open doors, fire the stove harder and heat much more of the house. Any adjacent rooms will be just 1°C or so cooler than other rooms further away from the stove.

Depending on the model, an Ecco Stove can heat anywhere from 7 to 14 rooms. Please see our product specifications for detailed heating capacities, or contact us for a free info pack based on your floor plans.

We offer 8 standard colours: Natural (stone finish), Light Metallic Grey, Sparkle Black, Flat Black, Honeyglow Brown, Metallic Blue, Forest Green, and Mojave Red. These can be mixed and matched between the stove body and ironware parts, which you can confirm when ordering.

Our models weigh between 270kg and 800kg depending on the size. The EC580 is our lightest model, while the E850 is our largest and heaviest. All stoves arrive in manageable sections for easier installation.

Yes, extremely. Silicon carbide is the second hardest wearing material to diamond. This exceptional durability means your Ecco Stove will provide decades of reliable service with minimal degradation over time.

No, the stove can stand anywhere within the house and deliver the same wrap-around warmth. Centre positioning is not essential – the silicon carbide technology distributes heat evenly regardless of placement.

A concrete pad off a firm foundation is ideal, or a strengthened suspended floor is quite acceptable. Floor supports should be professionally designed in. We recommend consulting with a structural engineer for suspended floor installations.

Yes, our detailed assembly videos show how easily Ecco Stoves can be assembled. The large sections are heavy and will require two people to lift them into place safely. Many customers successfully install their stoves with our guidance.

Yes, Ecco Stoves have been successfully installed in many Grade II listed properties. The stove's design and finish can complement period settings beautifully. We recommend discussing any requirements with your local conservation officer before installation.

The wrap-around warmth generated by the Ecco Stove is not heavy, cloying, or tiring as some heating methods produce. It circulates through the room and adjacent rooms gently and evenly, leaving you feeling fresh rather than tired. The radiant heat from silicon carbide is uniquely comfortable.

Potentially yes. We offer a free info pack where we analyse your floor plans to show what the Ecco Stove could achieve in your specific home. Many customers heat much more of their property with a single Ecco Stove.

Absolutely. By opening and closing doors in your home, you can simply channel the heat to all rooms or concentrate warmth in specific areas. Our customer service team provides guidance for heat management in your free info pack.

The silicon carbide body retains and releases heat for up to 12 hours (model dependent) after the fire has gone out. Our larger models release approximately 25% of stored heat 12 hours after combustion ends, keeping your home warm throughout the night.

The hot box option with DHW (Domestic Hot Water) can be used as supplementary support to your existing system. This option is available with the EC580, EC645, and EC678 models.

For models with contraflow channels (EC645, EC678, EC730, E850), we recommend cleaning twice per heating season. Simply remove the access plugs and use the brush provided with your stove to clear any ash deposits from the channels. This ensures optimal heat transfer and airflow. Full instructions are provided in your owner's manual and our video tutorials. For the EC580 with its triple baffle system, maintenance is even simpler.

When starting from cold (such as at the beginning of the heating season), place firelighters in the bottom plugs to warm the channels before lighting your main fire. This creates the "pull" through the contraflow system. You'll know the channels are working when you can feel the draught pulling through. This step isn't needed once the stove is in regular use.

Simply dust off with a dry cloth as needed. For painted models, we supply a tin of paint to touch up as required. For natural finish models, we suggest lightly sanding with fine sandpaper to remove any marks. We also offer an annual health check service for complete peace of mind.

We recommend the top-down lighting method for cleanest, most efficient combustion. Place larger logs at the bottom, smaller kindling and firelighters on top, and light from the top. This creates a clean burn from the start and brings the combustion chamber up to optimal temperature (900-1000°C) quickly. Once at temperature, close the ash pit door and let the silicon carbide body absorb the heat – this is the "flash fire" method.

The rope seals on access plugs may need replacing occasionally to maintain an airtight seal. Replacement rope and adhesive are available from us directly. Simply remove the old rope, clean the channel, apply adhesive, and press the new rope into place. Full instructions are available in our maintenance guide. Visit our Care & Maintenance page for detailed guidance.

All Ecco Stoves come with a comprehensive 10-year warranty covering manufacturing defects. The silicon carbide body is exceptionally durable – being the second hardest material to diamond – and is designed to last for decades. Contact us for full warranty details and registration.

The Ecco Stove is designed to burn wood logs at 20% or less moisture content. We recommend locally sourced wood logs as the primary fuel for the lowest carbon footprint.

Yes, when done responsibly. Trees absorb CO² during growth through photosynthesis. When burned, this CO² is released back into the atmosphere. As long as trees are replaced, this creates a closed carbon cycle. In fact, a tree burned in an Ecco Stove produces less carbon than a tree decomposing naturally on the forest floor.

The Ecco Stove has been tested at up to 85% efficiency, making it one of the most efficient wood-burning stoves and masonry heaters on the market. This high efficiency means more heat from less fuel.

Yes, the Ecco Stove is ideally suited for thatched properties. The flue gas temperatures of just 110-180°C (maximum 220°C under extreme conditions) are dramatically lower than traditional stoves which produce 350-550°C. This 60-70% reduction in flue temperature significantly reduces the risk of heat transfer to thatch material. Additionally, the contraflow channels collect sparks and embers safely in the stove base, eliminating the second major cause of thatch fires.

While we cannot speak for individual insurers, the Ecco Stove's safety features are designed with thatched property requirements in mind. The outer body temperatures are much lower than traditional stoves, and the dramatically lower flue temperatures make it one of the safest options available. We recommend consulting with your insurer and can provide technical documentation to support your application. The Thatched Advice Centre may also be a helpful resource.

Yes, Ecco Stoves are well-suited to timber-framed homes. The outer body temperatures are much lower than traditional stoves, which means reduced clearances are often possible. The gentle, even heat distribution also avoids the intense hot spots that can stress timber structures. We recommend consulting with your installer about specific clearance requirements for your property.

Yes, Ecco Stoves have been successfully installed in many Grade II listed properties across the UK. The stove's elegant design complements period settings beautifully, and the lower operating temperatures are gentler on historic structures. We recommend discussing any requirements with your local conservation officer before installation.

Please contact us for up-to-date pricing with your chosen specification. Prices vary depending on the model, colour options, and any additional features. We also offer finance options to help spread the cost. Remember, the true comparison is not with other wood burners, but with other forms of central heating.

Yes, we offer finance options to help make your Ecco Stove purchase more manageable. Contact us to discuss the available finance plans and find one that suits your budget.

Start by requesting an information pack or contacting us directly. We'll arrange a consultation to understand your heating needs, provide a free info pack, and guide you through selecting the right model and options. Once you're ready, we'll process your order and arrange delivery and installation support.